github.com/letsencrypt/boulder@v0.20251208.0/sfe/pages/unpause-form.html (about)

     1  {{ template "header" }}
     2  
     3  <div class="section">
     4      <h1>Action required to unpause your account</h1>
     5      <p>
     6          You have been directed to this page because your ACME account (ID: {{
     7          .AccountID }}) is temporarily restricted from requesting new
     8          certificates for certain identifiers including, but not limited to, the
     9          following:
    10      </p>
    11      <ul>
    12          {{ range $identifier := .Idents }}<li>{{ $identifier}}</li>{{ end }}
    13      </ul>
    14      <p>
    15          These identifiers were paused after consistently failing validation
    16          attempts without any successes over an extended period.
    17      </p>
    18  </div>
    19  
    20  <div class="section">
    21      <h1>Why did this happen?</h1>
    22      <p>
    23          This often happens when domain names expire, point to new hosts, or if
    24          there are issues with the DNS configuration or web server settings.
    25          These problems prevent your ACME client from successfully
    26          <a href="https://letsencrypt.org/how-it-works/">validating control over
    27          the domain</a>, which is necessary for issuing TLS certificates.
    28      </p>
    29  </div>
    30  
    31  <div class="section highlight">
    32      <h1>What can you do?</h1>
    33      <p>
    34          Please check the DNS configuration and web server settings for the
    35          affected identifiers. Ensure they are properly set up to respond to ACME
    36          challenges. This could include:
    37      <ul>
    38          <li>updating DNS records,</li>
    39          <li>renewing domain registrations, or</li>
    40          <li>adjusting web server configurations.</li>
    41      </ul>
    42  
    43      If you use a hosting provider or third-party service for domain management,
    44      you may need to coordinate with them. If you believe you've fixed the
    45      underlying issue, consider attempting issuance against our <a
    46      href="https://letsencrypt.org/docs/staging-environment/">staging
    47      environment</a> to verify your fix.
    48      </p>
    49  </div>
    50  
    51  <div class="section">
    52      <h1>Ready to unpause?</h1>
    53      <p>
    54          If you believe these issues have been addressed, click the button below
    55          to remove the pause on your account. This action will allow you to
    56          resume requesting certificates for all affected identifiers associated
    57          with your account, not just those listed above.
    58      </p>
    59      <form action="{{ .PostPath }}?jwt={{ .JWT }}" method="POST">
    60          <button class="primary" id="submit">Please Unpause My Account</button>
    61      </form>
    62  </div>
    63  
    64  <div class="section">
    65      <p>
    66          <b>Note:</b> If you encounter difficulties unpausing your account, or
    67          you need more help, our <a
    68          href="https://community.letsencrypt.org">community support forum</a> is
    69          a great resource for troubleshooting and advice.
    70      </p>
    71  </div>
    72  
    73  {{template "footer"}}