github.com/mentimeter/morty@v1.2.2-0.20221012065510-5596adecd154/mortems/testdata/basic-single-mortem/post-mortems/0001-first-mortem.md (about)

     1  <!-- The title of your incident. Make sure the title is a h1 (single #)-->
     2  # Love Lost Globally: Jerry Develops Malicious App
     3  
     4  <!-- The date which the incident started on. The no letters after the numbers please 1, 2, 3 NOT 1st, 2nd, 3rd -->
     5  ## Date: July 1, 2020
     6  
     7  <!-- The owner of the post mortem, responsible for following up on actions -->
     8  ## Owner: Morty Smith
     9  
    10  A short description of the event. Rick help develop the malicious app of an innocent alien.
    11  Hostile aliens almost take over the planets water supply.
    12  
    13  ## Timeline
    14  
    15  | Time | Event |
    16  | --- | --- |
    17  | 9:16 | Breakfast. Rick introduces alien. "Do not develop my app" is tattooed on forehead |
    18  | 10:37 | Jerry begins app development with alien |
    19  | 12:30 | App released |
    20  | 12:34 | Morty realises aliens app is released |
    21  | 15:36 | Lovefinderrz reaches 100,000 users |
    22  | 18:44 | Jerry and Morty install paywall, number of users rapidly decreases |
    23  | 20:03 | No app users remain |
    24  
    25  <!-- Crucial metrics to agree on. Format: x unit[, x smaller_unit] -->
    26  <!-- Units can be seconds, minutes, hours, days. Use full unit (1 second, not 1s) -->
    27  <!-- Severity can be on your own scale, it is tracked as a category rather than a metric -->
    28  <!-- One example: 1 = Service down completely, 2 = Service hindered for many users, 3 = Service hindered for some -->
    29  ## Metrics
    30  
    31  | Metric | Time |
    32  | --- | --- |
    33  | Severity | 1 |
    34  | Time To Detect | 4 minutes |
    35  | Time To Resolve | 6 hours, 14 minutes |
    36  | Total Downtime | 6 hours, 28 minutes | <!-- Detect + Resolve, Sanity check. -->
    37  
    38  ## Cause of the Problem
    39  
    40  Alien with malicious intent invited into the house. Family members not informed of the severity
    41  of alien app. Forehead tattoo documentation inadequate.
    42  
    43  
    44  ## Corrective Actions with Owners
    45  
    46  * All house members must be debriefed before high risk aliens are brought into house [Rick]
    47    - Enforced using debrief document created in family-process repo
    48  * App review process to require 3 reviewers before release [Jerry]